Shipping Times

We ship most order same day that are placed Monday through Friday before 2pm central. Orders placed after 2pm on Fridays or over the weekend will ship the following Monday, this includes expedited orders. We do not ship on US Holidays. 

Have a question? Check our F.A.Q. page!

 60 Day Returns

Our hassle-free 60-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 60 days and we will happily refund the purchase price.

It's easy to return a product:
Log into your account or call Creative Audio to initiate a return.
We email you instructions for returning your product.
Ship your unused product, in its original packaging, to the address identified in our email.

Please Note:
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Creative Audio to arrange these returns.

You are responsible for shipping the products back to us. We recommend using a trackable shipping method.

Individual products may be excluded from this guarantee. Check the product description before you place your order.

Shop with Confidence

We take your safety and security seriously

Payment Methods

Most Creative Audio stores accept these payment methods:
Credit Cards: American Express, Discover, MasterCard and Visa
PayPal: (US and UK)
PayPal Credit (US Only): Click here for more information 

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Creative Audio cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Online Gift Certificates

This website may offer online Gift Certificates for sale. Any Gift Certificates purchased on this website can only be used to buy products on this website. They cannot be redeemed for cash, except as required by law. Gift Certificates cannot be reloaded. To find out your Gift Certificate balance, visit https://creativeaudio.net/giftcertificates.php

If a Gift Certificate purchased on our website is lost or stolen, we will replace it with a Gift Certificate in the amount of the remaining balance, only if the purchaser's Gift Certificate confirmation email and Gift Certificate # are provided to us as proof of purchase. To report your Certificate as lost or stolen, contact Customer Support at 800-854-5821. For additional Terms and Conditions, see the Gift Certificate purchase page or the Gift Certificate Confirmation email.

Redeem A Gift Certificate

To redeem a gift certificate at Creative Audio, follow the simple steps below.

1    You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.

2    Browse the store and add items to your cart as you normally would.

3    Click the 'View Cart' link to view the contents of your shopping cart.

Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

Returning Merchandise

You can return most new, unopened items within 60 days of delivery for a full refund, as noted below:
To initiate a return, call Creative Audio or log into your Creative Audio account and obtain a Return number.
You can only initiate a return after an order has been marked as shipped.
The refund will be for the full value of the returned items, unless otherwise noted.
Shipping and handling fees will not be refunded.

Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by Creative Audio.


If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call Creative Audio to initiate the return. In these cases, you may be compensated for the return shipping.

Refunds, Credits and Balances Due

As soon as Creative Audio receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Creative Audio for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Creative Audio immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Creative Audio, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

International and U.S. Territory Shipping

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

APO and FPO Addresses

When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Order Questions or Changes

Creative Audio, Inc. is the order-processing partner of  branded manufacturers and has multiple retail locations. Creative Audio handles communications and customer service for consumers on behalf of the brands and retail stores that we represent.

If you have recently placed an order using Creative Audio shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, you can reach us at 800-854-5821 by phone or info@creativecaraudio.net by e-mail.

Indemnification

You agree to indemnify, defend, and hold harmless Creative Audio, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Creative Audio's services.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Creative Audio reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Creative Audio will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Creative Audio's Return Policy.

Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

Privacy Policy

 

We value your trust and we want you to be aware of the safeguards we have in place to respect your privacy. The below policy tells you about the information we gather about you and how we use it. If you have any questions or concerns about our privacy policy, please contact us.

 


Types of personal information we may gather:

 


Creative Audio gathers personal information from you in order to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, customize our communications to you, and improve your shopping experience. The following are examples of the personal information we gather from you.

 


Purchases- When you place an order, you give us your name, address, phone number and/or e-mail address plus payment information.

 

Non-Purchases- There may be instances when you are not making a purchase with us and you give us your name, address, phone number and/or e-mail address, and where applicable, payment information, or when somebody else gives us your name, address, phone number and/or e-mail address, and where applicable, payment information. Some situations when this may occur are when you return or exchange merchandise or receive a gift from us.

 

Personal Shopping Account- If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es), and payment information.

 

E-mail updates- When you subscribe to receive our e-mail updates we require your e-mail address. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any promotional e-mail.

 

How we use personal information:

 

We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you.

 

Our Business Partners

 

We may involve third-party companies as a necessary means to fulfill your order. These third parties may be involved with order delivery, e-mail transfer, marketing, and credit processing, among other tasks. Third parties will only be granted restricted access to your personal information for carrying out order related purposes and will not be allowed to use this information for soliciting unrelated services.