Privacy Policy
How Creative Audio handles personal information.
This Privacy Policy explains what information we collect, how we use it, when we disclose it, how customers can exercise privacy rights, and how we address U.S. state privacy requirements, cookies, analytics, advertising, chat, session replay, and similar technologies.
Overview
What this policy covers.
This policy applies to Creative Audio websites, online store activity, customer support, rewards and affiliate interactions, retail-location communications, and other services that link to this policy.
Information We Collect
We collect information you provide, information generated when you use our site, and information from service providers, marketplaces, payment processors, shipping providers, analytics providers, advertising partners, and retail-location interactions.
How We Use It
We use information to process orders, provide support, verify fitment, manage accounts, personalize shopping, improve services, prevent fraud, run advertising, comply with law, and protect our business and customers.
Your Choices
You may request access, deletion, correction, portability, opt-out of certain targeted advertising or sale/share activities, manage cookies, unsubscribe from marketing, and appeal certain privacy request decisions where required by law.
Collection
Categories of personal information we may collect.
Personal information categories
Depending on how you interact with Creative Audio, we may collect the following categories of information:
- Identifiers, such as name, email address, phone number, billing address, shipping address, account login, IP address, device identifiers, and similar contact or online identifiers.
- Commercial information, such as products viewed, products purchased, order history, return history, warranty or support requests, rewards activity, affiliate activity, gift certificate activity, and marketplace-order information.
- Payment-related information, such as payment method details processed by payment providers. Creative Audio does not intend to store full payment-card numbers after payment processing.
- Internet or other electronic network activity, such as pages visited, searches, referring pages, interactions with emails or ads, cart activity, approximate location derived from IP address, cookie identifiers, and similar usage data.
- Audio, electronic, visual, or similar information, such as call recordings, chat transcripts, support messages, product-review content, photos or files you send us, and session replay or website interaction recordings where enabled.
- Vehicle, fitment, and preference information, such as vehicle year, make, model, trim, audio goals, installation needs, location preference, and product compatibility details.
- Professional or business information, such as dealer, installer, fleet, tax-exemption, resale, employment, vendor, or affiliate information when you provide it.
- Inferences, such as product interests, shopping preferences, category preferences, likely fitment needs, and marketing segments.
- Sensitive personal information only when needed for a specific purpose you request or when required by law. We do not use sensitive personal information to infer characteristics unless permitted by law.
Sources of information
We may receive information directly from you, from your device or browser, from Creative Audio retail locations, from ecommerce platforms, from marketplaces where you purchased Creative Audio products, from payment and fraud-prevention providers, from shipping and returns providers, from marketing and analytics partners, from rewards or affiliate platforms, from installers or service partners, and from publicly available sources.
Use and disclosure
How we use and disclose information.
Business and operational purposes
We may use personal information to process purchases, confirm orders, ship products, provide returns and exchanges, handle warranty and support, provide fitment assistance, manage accounts, provide rewards or affiliate features, schedule retail or installation services, respond to questions, send transactional messages, protect against fraud, enforce terms, comply with legal obligations, and maintain site security.
Marketing, analytics, and personalization
We may use personal information to personalize products and content, remember preferences, measure site performance, understand customer behavior, improve our website and services, send marketing communications where permitted, show ads, measure ad performance, and build or use audiences for advertising. You can unsubscribe from marketing emails using the unsubscribe link in the email.
Text messages, calls, and phone-number use
If you provide your phone number or opt in to phone or text communications, we may use it for order updates, customer support, delivery questions, installation or retail-service coordination, fraud prevention, and other transactional purposes. These messages may include order confirmations, shipping notifications, return updates, and important information about your transactions. We do not sell phone numbers for third-party marketing. Marketing texts, if any, will be sent only where permitted and subject to any required consent and opt-out instructions.
Disclosures to service providers and partners
We may disclose information to companies that help us operate our business, including ecommerce hosting, payment processing, order management, shipping, returns, email, SMS, chat, call-center, analytics, advertising, fraud prevention, customer support, rewards, affiliate, product review, financing, installation, warranty, legal, accounting, and security providers. We may also disclose information to marketplaces, manufacturers, dealers, installers, retail locations, or other parties when needed to complete a transaction or service you requested.
Legal, safety, and business transfers
We may disclose information when we believe it is necessary to comply with law, respond to lawful requests, protect rights, prevent fraud or security incidents, enforce our terms, protect customers, or support a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Cookies, CIPA, and tracking
Website technologies and consent notices.
For this policy, CIPA refers to the California Invasion of Privacy Act. This policy does not refer to the Children's Internet Protection Act.
Osano consent management
Creative Audio uses Osano to help manage cookie consent and privacy choices on our website. Where Osano controls are available, you can use the cookie banner, preference center, or privacy controls to review or change choices for categories such as necessary cookies, analytics, personalization, and advertising. Necessary technologies may remain active because they are needed for core website functions such as cart, checkout, fraud prevention, security, and preference storage.
Cookies, pixels, analytics, and advertising technologies
We and our service providers may use cookies, pixels, tags, SDKs, local storage, server logs, advertising identifiers, and similar technologies to operate the site, remember preferences, keep carts working, analyze traffic, improve performance, detect fraud, personalize content, deliver ads, and measure marketing. Some technologies may be set by third parties, including analytics, advertising, ecommerce, chat, payment, review, rewards, affiliate, social media, financing, or customer-support providers.
Session replay, chat, call recording, and CIPA-related disclosures
We may use chat tools, support tools, call recording, analytics, fraud-prevention tools, and session replay or website-interaction technologies that record or analyze how users interact with our website, such as mouse movements, clicks, scrolling, form interactions, pages visited, device information, browser information, IP address, and chat or support-message content. These tools help us provide support, troubleshoot issues, prevent fraud, improve usability, and understand site performance.
Where required by applicable law, including laws such as the California Invasion of Privacy Act, wiretap, eavesdropping, call-recording, or similar privacy laws, we will provide notice and obtain consent before recording or intercepting communications or interactions. Do not provide sensitive information in chat, forms, or support messages unless it is necessary for your request. If you do not want website interaction recording or certain tracking technologies, use available cookie controls, browser settings, opt-out tools, or contact us.
Browser signals and opt-outs
Where required by law, we honor legally recognized opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal, including through our consent-management tools where supported. Your browser may also allow you to block cookies, delete cookies, limit tracking, or send Do Not Track signals. Because there is no single industry standard for Do Not Track, our response may depend on applicable law and the specific signal received.
U.S. privacy rights
State privacy notices and your rights.
Privacy rights depend on where you live and whether the law applies to the specific information or business activity. We will honor rights required by applicable law.
Rights that may be available
Depending on your state, you may have the right to request access to personal information, confirmation of processing, deletion, correction, portability, information about categories of personal information, information about disclosures, opt-out of targeted advertising, opt-out of sale or sharing of personal information, opt-out of certain profiling, limit use of sensitive personal information, withdraw consent, or appeal a denied request.
We will not discriminate against you for exercising privacy rights, but some features may not work if information needed to provide them is deleted or restricted.
State laws addressed
This notice is intended to address U.S. state privacy-law frameworks that may apply, including comprehensive state privacy laws and state-specific online privacy requirements.
California notice
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know, access, delete, correct, opt-out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising rights. California residents may also request certain information under California's Shine the Light law.
We may disclose identifiers, commercial information, internet activity, geolocation approximations, and inferences to advertising and analytics partners in ways that may be considered a sale, sharing, or targeted advertising under some state laws. You may opt out by using available Osano cookie or privacy controls, browser opt-out signals where required, or by contacting us.
How to submit a request
Email info@creativeaudio.net or call 800-854-5821. Tell us the right you want to exercise, your state of residence, and enough information for us to verify your request. Authorized agents may submit requests where allowed by law, but we may require proof of authorization and may ask you to verify your identity directly.
If we deny a request and your state provides an appeal right, you may appeal by replying to our decision email or contacting us again with "Privacy Appeal" in the subject line.
Additional terms
Retention, security, children, and changes.
Retention
We keep personal information for as long as needed to provide services, process transactions, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, enforce agreements, and support legitimate business purposes. Retention periods vary based on information type, legal requirements, and business needs.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. Please use strong passwords, keep account credentials private, and contact us if you believe your account or information has been compromised.
Children's privacy and COPPA
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
Financial, medical, and employment information
Some information may be subject to specialized laws or separate notices, such as payment-card rules, employment notices, financing-provider notices, warranty-provider terms, marketplace terms, or other partner notices. If a separate privacy notice applies, that notice may control for the relevant information.
International users
Creative Audio is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our providers operate.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice when required by law. The reviewed date may be refreshed to show that the policy has been periodically reviewed, but the effective date should reflect material policy changes.
Need to make a privacy request?
Email us with your request type, state of residence, and the email or phone number associated with your account or order.