Q: What is so special about Creative Audio?
A: We are not a huge corporation like other websites. We are a very dedicated group of individuals working around the clock in order to bring you the best possible customer experience you will receive on the internet. We are real people too, and would gladly like to chat with you about a system design, or even troubleshoot why that pesky protect light is on. Just know, every time you order from Creative, or even just browse, it will be a tailored experience that is not able to be replicated elsewhere. Don't believe me? Click on that ResellerRatings button and look at our over 250 reviews!
Q: How do I return my order?
A: Send us an email at [email protected] with your order number and why you need to return the item/s. This includes orders placed on Amazon, Ebay, Jet, Sears, Newegg and our other marketplaces as well.
Q: How fast will my order ship?
A: We ship most orders the same day if placed before 2pm central time. Orders placed after 2pm will ship the next day. Orders placed after 2pm on Friday or over the weekend will ship the following Monday. We do not ship on US holidays.
Q: What are your business hours for support?
A: Our business hours are Monday - Friday 9am - 5pm central time. We can be reached at 800-854-5821.
Q: What method do you ship my order with?
A: All Creative Audio shipments are shipped either through USPS, UPS, or Fed Ex depending on various factors like shipping times to your location, weight, and cost.
Q: When will I get my tracking information?
A: Most Creative Audio orders receive tracking within 24 hours. You will receive this through the email you have associated with your order.
Q: Are you a authorized dealer for the brands you sell?
A: Yes. We have 5 retail locations and have been in business since 1991. We have strong partnerships with many of the brands we represent.
Q: Do you provide phone support for custom orders or bundles?
A: Yes. We love to speak to our customer directly. We provide a valued service over the phone and can use our expertise to get you the correct product or products to fit your needs. Feel free to call us at 800-854-5821
Q: How do you ensure shipments will arrive intact?
A: All Creative Audio shipments are packed and shipped in such a way as to ensure safe delivery, and we've chosen shippers with excellent track records
If we didn't cover your question, please call us at the number listed above. We will help you, and in turn you will help us add more to our FAQ!